Error Messages and Troubleshooting (Email Series)

Summary: This article lists all error messages related to the email feature, along with their causes and solutions. Use Ctrl+F (Mac: Cmd+F) to search for the exact wording of your error message.

Quick Check: Why Isn't Anything Being Sent?

Go through the steps one by one. All of them must be completed.

#	Checkpoint	Where to check
1	Domain status is “Verified”	Sender & Domain
2	"Ready to Send" message	Sender & Domain
3	Website and privacy policy link are entered	Footer & Legal Notice
4	The series has the status "Published"	Series & Content
5	The landing page is linked to the series	Series & Content, at the bottom
6	The page is a landing page, not an expert page
7	The lead signed up after connecting	Contacts
8	The lead clicked the confirmation button	Export, Opt-in Status column
9	The lead is not on the unsubscribe list	Unsubscriptions

Obstacles to publication (“Not yet possible:”)

Message	Solution
“The sending domain has not yet been set up (sender & domain).”	Connect the domain in Step 2 of the wizard
“The sender information is incomplete (sender & domain).”	Enter the sender name and sender address, then save
“The sending domain has not yet been verified (current: …).”	Check the DNS records and click “Update Status.” See `[LINK ARTIKEL 03]`
“Sending has not yet been enabled (current: …).”	The “Sender & Domain” section indicates what is missing
“The link to the privacy policy is missing (footer & legal notice).”	Enter the link, then save
“Your company’s website is missing (Footer & Legal Notice).”	Enter the website, then save
"The base address for confirmation links is missing—save the footer once."	Open “Footer & Legal Notice” and click “Save”
“The company name is empty.”	Enter the company name in the company profile
“The confirmation email has not been created yet.”	In the editor, select “Confirmation Email” and click “Generate”
"Email 3 has not yet been created."	Create the specified email in the editor
"The email service was unavailable during the test. Please try again."	Wait a few minutes, then try again
"The email service is not fully configured. Please contact support."	`[SUPPORT-KONTAKT]`

Messages regarding the domain and sender

Message	Cause	Solution
"The domain is not a valid hostname."	`https://`, `www.`, spaces, or typos	Only the domain, e.g., `mail.deine-domain.de`
“Please check the box to confirm that the domain belongs to your company.”	Checkbox is missing	Check the box
“The sender name must be 2–100 characters long.”	Too short or too long	Adjust
“The part before the @ symbol is invalid.”	Uppercase letters, umlauts, spaces	Only lowercase letters, numbers, and `.` `_` `-` `+`
“The reply-to address must be a valid email address.”	Typos	Correct or clear the field
“The connection could not be established. Use the manual DNS entries below.”	Automatic window blocked	Turn off your ad blocker or use the manual method
“Verification is still in progress…”	DNS entries not yet visible	Click “Update Status” later
“Verification failed. Check the DNS entries and try again.”	Entries are missing or incorrect	Compare entries, “Reconnect”
“The domain was set up, but the settings could not be saved.”	Storage error	Reload the page, then click “Connect Domain” again
"The email service is currently unavailable. Please try again later."	Temporary Outage	Try again in a few minutes

Messages when composing emails

Message	Cause	Solution
"Please complete the setup first (sender, website, and privacy policy link)."	Website, privacy policy link, or base address is missing	Fill out the footer and save
“Please start by describing the email in a brief instruction.”	Instruction field is empty	Enter a description
“The instruction must be 3–2,000 characters long.”	Too short or too long	Adjust
"The imported content is invalid (10–20,000 characters)."	Sequence text is too short or too long	Shorten or extend the sequence
“The email could not be created at this time. Please try again.”	Temporary error	"Try again"
“The writing service is not configured. Please contact support.”	Technical issue	`[SUPPORT-KONTAKT]`
"The test email could not be sent. Please try again."	Temporary error or invalid address	Check the address and try again

Messages about series and connections

Message	Cause	Solution
"The publication is still blocked."	At least one obstacle remains	Work through the “Not yet possible:” list
“The series could not be published. Please try again.”	Temporary error	Retry
"Archived series can no longer be modified."	Series is archived	Duplicate and edit the copy
"The series could not be duplicated."	Temporary error	Retry
"The landing page could not be connected."	Series not published or temporary error	Check the series status, try again
"The connection could not be disconnected."	Temporary error	Try again
"The entry was not found. Please reload the page."	Outdated view	Reload page

Notifications about logouts

Notification	Meaning
"There is no proof of consent for this address."	The person never registered via double opt-in. Cannot be reinstated
“Re-registration is not possible without new, confirmed consent.”	The person must re-register and confirm
“Please enter a valid email address.”	Typo in the address

General Messages

Message	Cause	Solution
"Your session has expired. Please log in again."	Inactive for too long	Log in again
“You do not have access to this corporate account.”	Your role is not Owner or Full Access	Ask the owner for full access
"No active business account found."	No account selected	Select a business account, reload the page
“The request was invalid. Please refresh the page and try again.”	Outdated page in the browser	Reload the page, preferably using Ctrl+Shift+R (Mac: Cmd+Shift+R)
“An entry is invalid. Please check your information.”	A field contains invalid characters or an address without https	Check the fields, especially addresses and phone numbers
"Failed to save. Please try again."	Temporary error	Retry
“The data could not be loaded. Please try again.”	Temporary error	"Reload"
"Too many requests. Please try again later."	Limit reached	Wait one hour
“Unexpected error. Please try again.”	Unknown	Try again. If the error persists: `[SUPPORT-KONTAKT]`

Frequently Asked Questions

The domain connection window won’t open. Usually, an ad blocker or browser extension is blocking the window. Disable them for christiani.ai or try using an incognito window. Alternatively, you can set the DNS entries manually.

How long does the domain check take? Usually a few minutes, sometimes a few hours.

My emails are ending up in spam.

Check to see if the domain is “Verified.”
This is normal for a new domain at first. Its reputation builds up over time.
Ask your leads on the thank-you page to add the sender’s address to their contacts.
Avoid subject lines in all caps and with lots of exclamation points.

My lead only received part of the series. Check to see if they unsubscribed. If not: [SUPPORT-KONTAKT]

Can I change the intervals between emails? No, they’re set to 24 hours.

Can I edit the text of an email directly? No. You can change the subject line and preview text directly. To edit the body text, click “Revise” and submit a request for changes.

Can I delete a series? Not at this time. Disconnect the link to the landing page, and then no one will be added to this series anymore.

Can I send emails to existing contacts retroactively? No. Sequences only start for new sign-ups after the connection is established.

My email says “Hello,” without a name. The lead did not provide a first name. Make this field required on the landing page or use a greeting without a name.

Can I use multiple domains? There is one sending domain per company account.

What Support Needs from You

If you’re having trouble, please send us:

The exact wording of the message or a screenshot
The page where the problem occurs
Your sending domain
If you’re having issues with a lead: their email address and the approximate time of submission
The name of the campaign and the landing page

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